Baggage & Carry-On

If your baggage does not arrive, please notify an Air North Customer Service Agent at the airport as soon as possible so a claim can be filed. Delayed baggage claims must be submitted within 24 hours of the scheduled arrival time.

In most cases, delayed baggage arrives within 24 hours and will be delivered to you free of charge. If your baggage is not located within 24 hours and a claim has been filed, you may be eligible for reimbursement of interim expenses.

Beginning after the first day, Air North will reimburse up to $50 CAD per day, per bag, for essential items required by the traveller, provided receipts are submitted, to a maximum of $250 CAD.

Essential items may include;

• Toiletries,

• Medication,

• Basic clothing.

Please note that Air North does not reimburse;

• Clothing required immediately for work purposes,

• Clothing required for sporting or recreational activities,

• Expenses related to missed entertainment, sporting events, or excursions,

• Costs associated with camping, hunting, fishing, canoeing, or other outdoor activities,

• Lost wages,

• Missed connections to other airlines, trains, or cruise ships.

If your baggage is not recovered within 21 days, it will be considered lost, and Air North will settle the claim in accordance with our tariff. Compensation cannot exceed the actual loss. Claims for lost baggage must be submitted within 21 days of the date the baggage should have been delivered.

To report missing, delayed, or damaged baggage, or missing contents, please complete the form below.

Unloaded firearms may be accepted as checked baggage or cargo as long as as the following conditions are met.

Firearms Accepted

• Shotguns,
• Handguns,
• Pistols, starter pistols, air pistols,
• Riffles,
• BB guns, paintball guns and related ammunition will be accepted only as checked baggage.

All other firearms and/or associated ammunition are not accepted.

All Firearms Must Adhere To The Following;

• The firearms must be in a locked hard-sided case,
• Bolt-action firearms must have the bolt removed and packed in a separate item of checked baggage,
• The traveller will be required to sign a firearms declaration form indicating that the firearm is unloaded and acknowledging responsibility under the criminal code for the carriage of a weapon,
• Only ammunition in Division 1.4S, as defined in the IATA Dangerous Goods Regulations, weighing less than 5 kg (11 lb) per passenger, will be accepted for carriage as checked baggage. The ammunition must be packed securely, preferably in the original container, or in a container specifically designed for the carriage of small arms ammunition. Ammunition not included in Division 1.4S will not be accepted as checked baggage,
• Ammunition weighing more than 5 kg (11 lb) must be shipped as cargo. Shippers must comply with the provisions of the dangerous goods regulations. Firearms and ammunition must be packed separately,
• Travellers transiting from an unsecured airport through a secured airport must claim their firearm and ammunition and escort them through the oversized item security screening area.

Planning to bring your canoe or kayak along on your adventure? We’re happy to accept canoes and kayaks as checked baggage, subject to available space. Because these items require special handling and storage, they must be added to your booking in advance. Please contact our Reservations team to arrange this. 

• Maximum dimensions: 300 cm x 45 cm x 76 cm
• Maximum weight: 23 kg (50 lb)

Canoes and kayaks count as one (1) piece of checked baggage. Items that exceed the size or weight limits above must be shipped as cargo, and applicable cargo rates will apply.

Due to the space required to transport a canoe or kayak, we cannot guarantee that it will travel on the same flight as the traveller. In some cases, it may be transported on a later flight where space is available.

For added peace of mind, we recommend shipping canoes in advance through our cargo service, particularly when travelling on northern routes between Whitehorse, Dawson City, Old Crow, and Inuvik.

Packing Instructions

Canoes/kayaks and paddles must be packaged in a rigid container specifically designed for shipping. If otherwise packaged, canoeing or kayaking equipment may be refused for carriage. Air North is not liable should any damage occur as a result of an inherent defect or quality of the baggage. 

Waivers/Charges

• Even if they are checked in separately, paddles for canoes or kayaks (for one (1) canoe or one (1) kayak) are considered a single piece of baggage. 
• Oversize and additional piece charges apply to the canoe or kayak, but not to paddles checked in with the canoe or kayak. 
• When packed separately, all additional pieces of canoeing or kayaking equipment (e.g. helmet, life vest, dry top, spray skirt) count as one piece of baggage. 
• If your baggage count (canoeing or kayaking equipment + number of bags to be checked) exceeds the maximum number of items allowed by your fare type, additional checked baggage charges will apply. These fees will be collected at the airport. 

In recognition of their service, Air North is proud to offer Canadian Armed Forces members and veterans a special baggage allowance.

Simply present valid military identification at the Air North check-in counter to take advantage of this benefit.

We are pleased to offer;

• 10% off GoYUKON and OPTIMUM base fares. 
• For flights on Boeing 737: Four (4) pieces of checked baggage, each weighing up to 32kg (70lbs). Excess baggage fees are waived.
• For flights on ATR 42: One (1) piece of checked baggage, weighing up to 32 kg (70lbs). Excess baggage fees apply to additional items.
• Oversize fees will be waived as long as the item does not exceed maximum dimensions (greater than 203 cm in length + width + height). Excess fees will be waived to a maximum of four (4) pieces.

We’re happy to welcome travellers bringing bicycles along for their journey. Bicycles may be carried for a fee of $50 plus applicable tax and cannot be substituted for a standard piece of checked baggage.

Because space is limited, bicycles must be added to your booking in advance and are accepted on a space-available basis. Please contact our Reservations team to arrange this. In some cases, we may not be able to accept a bicycle if space is not available or if it is not properly prepared for transport.

Bicycles should be packed in a hard-sided case designed for travel. If a hard case is not available, bicycles may still be accepted as checked baggage, provided the traveller signs a limited liability release form and space is available on the aircraft.

• Maximum dimensions: total length + width + height not to exceed 292 cm
• Maximum weight: 32 kg (70 lb)

If your bicycle exceeds these limits, it will need to be shipped as cargo and cargo rates will apply. We recommend using our cargo service in advance, especially on northern routes between Whitehorse, Dawson City, Old Crow, and Inuvik.

Electric bicycles, e-bikes, and similar devices are only accepted if the battery is removable, carried in the cabin as carry-on baggage, and does not exceed 160 Wh.

Many special items, including sporting equipment, can be checked in place of a standard piece of checked baggage (unless otherwise noted), provided they meet our size and weight requirements.

If you’re travelling with a special item, we recommend arriving a little earlier than usual and checking in at least 30 minutes before the standard recommended check-in time. This gives our team enough time to properly process and load your item.

Please note that special items must be checked in no later than 90 minutes before departure. If you arrive after this time, we may be unable to accept the item for travel on your flight.

We’re happy to accept most sporting equipment as part of your checked baggage allowance. Common examples include;

• Fishing rods,
• Football, hockey, ringette or lacrosse equipment, 
• Golf clubs. 

Skis and snowboards are subject to the following limits: 

• Oversize fee exempt to maximum of 300 cm x 45 cm x 76 cm. 
• Overweight baggage fees apply. 

Multi-piece equipment must be packed in a single bag that does not exceed the weight or size limits identified for checked baggage based upon the aircraft operating the route. If the sporting equipment baggage is in excess of the traveller’s baggage allowance in number or weight, excess baggage or overweight baggage fees will apply. 

Sporting equipment baggage and cases must only contain equipment, not clothing or personal items. 

It may be possible to ship sporting equipment which does not conform to our baggage regulations as cargo. We recommend contacting our Cargo team to confirm if this may be possible.