FAQs

Yes. We recommend keeping all medications in your carry-on baggage so they remain easily accessible throughout your journey. If your medication requires cooling, please bring your own cooler bag or insulated container, as we are unable to refrigerate medications on board.

For the latest information on travelling with medications and medical supplies through security screening, we recommend reviewing CATSA's guidance before your trip.

Yes. Portable oxygen concentrators (POCs) are accepted provided they meet applicable Transport Canada requirements. A Portable Oxygen Concentrator Form completed by your physician is required and must be presented at check-in.

And, yes, we can accommodate travellers who require medical oxygen, subject to certain requirements and documentation.

Please review this information and then we recommend contacting our Reservations team well in advance of travel to ensure everything is in place for your journey.

Yes. With at least 48 hours' notice, we can provide an onboard wheelchair to assist with movement between your seat and the lavatory. Please contact our Reservations team in advance to arrange this service.

Yes, provided your powered mobility aid meets our size, weight, and battery requirements. Some powered wheelchairs or scooters may not be accepted due to aircraft space limitations or battery type restrictions, so we recommend contacting our Reservations team before travel so we can confirm your device can be accommodated.

Powered mobility aids must not exceed:

• Maximum dimensions: 103 cm x 75 cm x 77 cm (40.5 in x 29.5 in x 30.5 in)
• Maximum weight: 180 kg (400 lb)

If you're unsure whether your device meets these requirements, our Reservations team will be happy to help. You can also learn more here.

We recommend letting us know in advance, particularly if you are travelling with your own wheelchair or a powered mobility aid. Advance notice helps us prepare to assist you and ensure your device can be accommodated.

Yes. We are pleased to carry a wide range of mobility aids, including wheelchairs, walkers, canes, crutches, braces, communication devices, prosthetics, and other medical assistive devices. Most mobility aids travel free of charge. If you need your mobility aid to travel through the airport, our team can tag it at check-in or the gate and return it to you upon arrival whenever possible. Learn more here.

Our Boeing 737 aircraft are equipped with baby change tables to help make travelling with little ones a little easier. We recommend bringing any diapers, wipes, and other baby care essentials you'll need during your journey, as these items are not available on board.

The baggage allowance for your infant depends on whether they are travelling on your lap or in their own seat.

Lap-held infants are not entitled to their own checked or carry-on baggage allowance. However, you may bring a diaper bag containing the items your little one will need at the airport and on board, provided it meets the size and weight limits for carry-on baggage.

In addition, we are pleased to accept two (2) pieces of infant equipment free of charge. This can include a stroller, playpen, or approved child restraint system (car seat). These items may be checked at the counter or at the gate.

Infants travelling in their own seat receive the same baggage allowance included with their fare, including two (2) checked baggage and one (1) carry-on item. If your infant will be using a car seat on board, please refer to our information on approved child restraint systems.

Please note that all checked and carry-on items must meet applicable size and weight limits.

For information on items permitted through security screening, please visit CATSA.

Your infant's safety is our top priority. If your little one is travelling on your lap, they must be held by an adult during taxi, takeoff, landing, whenever the seatbelt sign is illuminated, and at any other time directed by our crew.

If your infant has their own seat, they must remain secured in their approved child restraint system (car seat) during these times.

Our crew will be happy to answer any questions and help ensure you and your infant are comfortable and prepared throughout the journey.

Cargo cut-off times vary depending on the departure location and the type of shipment.

For most flights departing from Whitehorse, Vancouver, Kelowna, Victoria, Calgary, and Edmonton, general and priority shipments must be accepted at least two (2) hours prior to departure, while guaranteed shipments and Gold Rush Pacs must be accepted at least 90 minutes prior to departure.

For flights departing from Dawson City, Old Crow, Mayo, and Inuvik, cut-off times are typically one (1) hour prior to departure on weekdays, and 90 minutes prior to departure on weekends.

For full details by location and service type, please refer to our Cargo page here.

Flat-pack furniture such as IKEA items is generally not packaged in a way that is suitable for air transport.

If you would like to ship flat-pack furniture through Air North Cargo, we strongly recommend repackaging it to ensure it is adequately protected for air travel.

In cases where packaging is not sufficient, we may refuse carriage or ask you to sign a waiver confirming that you understand the risks associated with shipping the item in its current condition.

Our Cargo team is always happy to help advise on packaging before you ship.

No. Air North Cargo does not accept shipments of cash or legal tender from the general public, and such shipments will be refused.

All shipments are subject to security screening, and undeclared items discovered during screening may be reported in accordance with applicable regulations.

It is important that the contents of all shipments match the shipper’s declaration. Any discrepancies between declared and actual contents may result in refusal of carriage.

If you are shipping wildlife products out of the Yukon, a permit may be required. Please refer to the Government of Yukon’s website for full details on when a permit is required and how to apply.

For items originally harvested in British Columbia and shipped back to British Columbia via the Yukon, a copy of the Hunter’s Licence and Permit is required for transport.

For international shipments, additional CITES permits are required for species classified as endangered, including grizzly bears, black bears, polar bears, otters, lynx, and wolves. More information on CITES requirements is available through the Government of Yukon.

Yes. Cremated remains are accepted for transport on Air North flights.

Cremated remains may be carried on board as carry-on baggage, provided the container does not exceed 350 mL. If the volume is greater than 350 mL, the remains must be transported as checked baggage.

For security screening purposes, the Canadian Air Transport Security Authority (CATSA) recommends using a temporary container such as plastic, cardboard, or cloth, as these materials are more likely to pass screening smoothly. Permanent containers made of stone, metal, or ceramic may also be accepted in carry-on or checked baggage, provided they meet screening requirements.

Please note;

• All items must pass security screening,
• Screening officers are not permitted to open cremation containers,
• If a container cannot be screened, it will not be accepted for transport,
• Documentation from a funeral home does not exempt items from screening requirements.

While not always required, we recommend travellers carry supporting documentation such as a death certificate, or a certificate of cremation.

If the remains are for an animal, additional documentation from a veterinarian confirming cremation may be required.

For more information about travelling with cremated remains and meeting CTSA requirements, please see visit catsa.gc.ca

Yes. Our Cargo team provides caring and professional support for the transportation of departed loved ones to their final resting place. We work closely with funeral homes and mortuaries to ensure arrangements are handled with dignity and care.

Where possible, we can also help coordinate travel for family members on the same flight through our Compassionate Transportation process. We also accept cremated remains for transport, subject to applicable requirements and documentation.

For assistance, please contact your funeral director or mortuary, or reach out to our Cargo team.

Want to be the first to hear about seat sales and special offers? We recommend subscribing to our eNugget newsletter and following Air North on Facebook and Instagram. You can also visit our website here to see our latest promotions and travel deals. Happy travels!

We’re proud to serve freshly made light snacks and meals on board our flights. Almost everything is prepared daily by our Whitehorse-based Flight Kitchen team, led by Chef Michael Bock.

Together, this talented team prepares over 200,000 meals each year and is constantly creating new menu items inspired by the North. You may even discover some of their latest creations on your next flight — or at the Black Wolf Bistro.

Air North Gift Certificates can be purchased online here, or by calling our Reservations team at 867.668-2228 ext. 1.

• Air North Gift Certificates can be used toward the purchase of Air North flights only and cannot be redeemed through travel agents or used with other airlines. They also cannot be used to pay for ancillary fees.
• Customer credits and itinerary credits cannot be used toward the purchase of Gift Certificates.
• Gift Certificates cannot be redeemed for cash and may not be used to purchase additional Gift Certificates. They must be used within their original issued value and cannot be redeemed for more than that amount.
• We are not responsible for lost or stolen Gift Certificates. If your certificate is lost or stolen, please contact our Reservations team as soon as possible. If the certificate has not been redeemed and you can provide proof of purchase, we may be able to issue a replacement.
• Gift Certificates are non-transferable, may not be resold, and are void where prohibited or restricted by law.
• Use of Air North Gift Certificates is governed by the laws of the Yukon Territory.
• Air North, Yukon's Airline reserves the right to update these terms and conditions at any time without notice.

We are committed to making travel as comfortable and accessible as possible. If you require additional assistance or have any special travel requirements, please let us know prior to your travel date so we can best prepare to accommodate your needs. For a full list of available accommodations, please visit our Specialized Assistance page.

For inflight meal accommodations, we ask that requests be made at least 24 hours prior to departure. We will do our best to provide vegetarian, vegan, gluten-free, and dairy-free options whenever possible.

For travellers requiring physical assistance, we are happy to assist with boarding and disembarking the aircraft, as well as support during the check-in process upon arrival at the airport.

The following mobility aids are accepted free of charge:

• Wheelchairs
• Walkers, canes, crutches, and braces
• Communication devices
• Prosthetic or medical devices

Please note that some battery-powered wheelchairs or scooters may not be accommodated on all aircraft types. Our Reservations team will be happy to provide more information at the time of booking.

A service animal is defined as a dog that has been individually trained by a professional organization or a qualified individual that specializes in service dog training to perform a task that assists a person with a disability with a need related to that disability. 

A qualified service animal may fly free of charge, but it must be approved by Air North in advance. Please complete the form below and submit it to serviceanimals@flyairnorth.com 14 days prior to travel. Requests must be submitted a minimum of 48 hours in advance. 

Once approved, you will be provided with documentation that you will need to keep with you for the duration of your travels. Even if the animal was previously approved, your service animal may be refused travel if you do not have the required supplemental (health) documentation with you. 

• Application for a Service Animal (PDF) 

Please do not provide any personal information about your medical background or the nature of your disability. The purpose of the application process is purely to assess the animal’s qualifications and training. 

Should the request be denied, the animal may fly for a fee under our regular Pets On Jets program. Note that there is limited space upon each flight for pets in cabin and in baggage/cargo, and this must be booked in advance. Please refer to the Pets On Jets page for requirements and guidance around kennel sizes and other information. 

Additional information 

• The service animal must be fully certified in writing as having been trained by a professional service animal institution or qualified individual. Details about the training and institution/trainer will be required as Air North may need to confirm this information. Registry information alone is insufficient as proof of training. 

• If the information provided about the training does not include the required details, additional documentation may be requested. 

• The service animal must be in good health and up to date on their vaccinations. 

• For the safety of the person and service animal, Air North will assign a seat that provides sufficient space and does not obstruct access to an emergency exit or interfere with the crew's ability to act during an emergency. 

• The animal must remain properly harnessed and under the travellers control. If the animal is too large for the space under a seat, it may remain on the floor area at the traveller's feet. 

• Requests may be submitted with less than 48 hours’ notice prior to travel in an emergency, but approvals are not guaranteed. 

Unaccompanied Minors are charged a standard fare, as well as a non-refundable charge of $50 + tax per direction. 

If your checked baggage was damaged or lost, please contact our Baggage team right away at 1.800.661.0407 ext. 701, or email us at baggage@flyairnorth.com 

If a personal item gets lost or misplaced while you’re travelling with Air North, please call our toll-free lost & found number at 1.800.661.0407 ext. 778. 

We offer two (2) fare options on most flights, though availability may vary depending on the route and travel dates.

GoYukon
Our most affordable fare option, GoYukon is ideal if your travel plans are set and you don’t anticipate needing to make changes or cancellations. It’s a great choice for travellers looking for the best value.

Optimum
Designed with flexibility in mind, Optimum fares offer lower change and cancellation fees, along with complimentary seat selection for added convenience and peace of mind.

No matter which fare you choose, all Air North fares include: two checked bags, one carry-on item, one personal item, all at no extra charge! Learn more here.

Yes. We’re pleased to welcome pets on board and allow one (1) pet per traveller, either a dog, cat, or rabbit.

To ensure the comfort and safety of all travellers and animals, a maximum of one (1) pet may travel with each traveller. This limit applies whether the pet is travelling in the cabin or as checked baggage.

To bring a pet as carry on in the cabin of the aircraft, it will cost $50 + tax for each flight.

Pets can travel in three different ways.

Pet As Checked Baggage (AVIH)

Certain cats, dogs or rabbits may travel with you in the cabin in a soft-sided kennel that fits under the seat in front of you. Pets travelling in the cabin are subject to a fee of $50 CAD, plus applicable taxes. To determine whether your pet is eligible, please learn more here.

Pet As Checked Baggage (AVIH)

Pets travelling as checked baggage must travel on the same flight as their owner and are considered part of that traveller’s checked baggage allowance. To learn about kennel requirements and other conditions for transporting your pet as checked baggage (AVIH), please learn more here.

Pet As Cargo

Pets shipped as cargo do not require an accompanying traveller and may travel independently. Shipping charges vary based on the size and weight of the kennel. For more information about transporting your pet as cargo, visit cargo here.

Unfortunately, no. Due to Transport Canada regulations, all animals in the cabin must remain within their kennels for the duration of the flight. The kennel must be under the seat in front of the traveller that is transporting the animal. 

In order to ensure that all information is correctly filled out, it’s important that the Unaccompanied Minor is checked in at least 90 minutes prior to departure. Please note that the parent or guardian will be required to remain until up to 15 minutes after the flight has departed before leaving the airport. Upon arrival, the child will be brought to the Air North arrivals area to meet the guardian who is picking up the child. 

Valid government-issued photo identification both at the time of check-in and when picking up the Unaccompanied Minor. 

We welcome young travellers on our scheduled flights through our Unaccompanied Minor (UM) service.

Children under five (5) years of age may not travel alone and must be accompanied by a person aged 16 years or older travelling in the same cabin.

Children aged five (5) to eleven (11) years must travel using the Unaccompanied Minor service when travelling without a parent or guardian.

Young travellers aged twelve (12) to seventeen (17) years may travel independently or use the Unaccompanied Minor service at the request of a parent or responsible adult. If the service is requested, all Unaccompanied Minor policies and restrictions will apply.

The Unaccompanied Minor service is available on non-stop and direct Air North flights (a direct flight may include a stop but does not require a change of aircraft). The service is not available for children under 12 travelling on itineraries that include flights operated by one of our interline or codeshare partners.

Please note that unaccompanied minors are not permitted to travel with a pet, either in the cabin or as checked baggage.

Our role is to ensure the Unaccompanied Minor safely boards, flies, and disembarks from the aircraft. A parent or guardian will be responsible for escorting the Unaccompanied Minor to the gate and remaining with the child until the child is escorted on board the aircraft by Air North personnel. A parent or guardian will be responsible for picking up the child once the aircraft arrives, with Air North personnel escorting the child from the aircraft. 

Please contact our Reservations team at 1.800.661.0407 ext. 1, or 867.668.2228 ext. 1. Unaccompanied minors cannot be booked online, as we need to collect additional information to ensure a safe and smooth travel experience.

Although it varies by route and duration of flight, our travellers are offered non-alcoholic beverages and a light snack or light meal. We are able to accommodate some special dietary needs, but require advance notice and must be informed at the time of booking. We recommend packing some snack for your child to enjoy on their own.

We want to ensure that all of our travellers have a safe and fun travel experience. We do recommend providing some type of entertainment, whether in the form of reading material or portable device such as an iPod or iPad. If you do provide the Unaccompanied Minor with a device, please ensure that any Wi-Fi or other wireless transmitting functions are deactivated, and that the device is in 'airplane mode' prior to the flight. 

Although we will provide in-flight service including a complimentary soft drink and light snack or light meal (based upon the route), it may be worthwhile to pack a special meal or snack for them to enjoy. 

At the gate, Unaccompanied Minors will be boarded ahead of other travellers and, upon arrival, will be last off the flight in order to ensure that our team can assist them and ensure that they have all of their belongings. 

The guardian at the point of departure will be required to fill out forms requiring information including the name, telephone number, and address of the guardians at the point of departure and arrival. The guardian picking up the child must show identification which matches this information in order to prove that they are the designated guardian. 

Our Gift Certificates can be redeemed by contacting our Reservations team by phone, or at our administration building, or at a check-in counter. They cannot presently be redeemed online. 

1. Purchase online here. 

2. Contact reservations by phone at 867.668.2228 ext.1, or purchase in person at the Air North administration building at 150 Condor Road in Whitehorse, Yukon 

3. In person at an Air North check-in counter (Please note: this may not be possible during check-in times). 

Some of our offices do offer delivery services. Please visit our  Cargo page - Where We Ship - for the location of interest to you. Locations that provide pickup or delivery include that detail in their description. 

Please refer to our Cargo page - Special & Oversized Cargo -  for more information on specific times, as well as for details about operating hours and contact information. 

Yes, this is possible upon request. To obtain one, email our team at cargoyxy@flyairnorth.com. Please include 'Pre-Printed Air Waybill' in the subject line. 

Our Cargo Products page includes specifications around the weight and size limitations for cargo shipments. 

If you’re travelling with your pet in the cabin or as part of your checked baggage, and you’ve already made arrangements to bring your animal on board with our Reservations team, you can bring your animal directly to check-in. If you’re not travelling with your pet, or you’ve made arrangements for your pet to travel as cargo, you will need to bring your pet to our cargo office. 

Pets travelling as cargo must arrive at our cargo facility no later than 120 minutes prior to the flight’s scheduled departure time. 

If your shipment has been booked as Guaranteed Air Cargo, yes. If Guaranteed Air Cargo does not travel due to space restrictions, it’ll be flown on the next flight and your initial waybill will be refunded. Guaranteed Air Cargo is available to and from all of our operations in British Columbia and Alberta. Guaranteed shipments must arrive at the cargo office no later than 90 minutes prior to the flight. 

Dangerous goods and improperly packed items are prohibited. Find more information here.

Yes. Pets travelling in the cabin or as checked baggage must be accompanied by their owner or handler on the same flight.

If your pet is travelling as cargo, they can travel on their own and do not need to be accompanied.

You must arrive with your pet at the cargo building no later than 120 minutes before scheduled departure.  

Our cargo holds are warm and safe. Other animals may be travelling as well, but they will also be in kennels. 

Direct flights operate between two (2) destinations under a single flight number, but may include one (1) or more stops along the way. During these stops, travellers typically remain on the same aircraft and do not need to change planes.

Non-stop flights travel straight from the departure airport to the final destination without any stops. Once you fasten your seatbelt for takeoff, the next landing will be at your destination.

Connecting flights require travellers to change aircraft — and sometimes airlines — at an intermediate airport in order to reach their final destination.

Check out Environment Yukon's home page for further information. Or contact their office at 867.667.5652 or toll free in the Yukon at 1.800.661.0408 ext. 5652.

All firearms are subject to inspection on request by the members of Royal Canadian Mounted Police or employees of Air North, Yukon's Airline.

• The carriage of ammunition is restricted and subject to rules specified under Transport Canada's Transportation of Dangerous Goods Regulations.
• Firearms must be unloaded, with the bolt removed, and stored in a locked case.

For further information on shipping special cargo, contact Air North Cargo at 1.800.661.0407 ext. 2, or 867.668.2228 ext. 2.

In some instances, our Flight Kitchen team are able to accommodate some special dietary requirements with our meals. Please let us know at the time of booking (or a minimum of 24 hours prior to departure) if you have any special requirements, and we will do our best to accommodate those needs. Instead of our standard light snack/light meal, we may be able to provide:

• Vegetarian
• Vegan
• Gluten-free
• Dairy-free

Due to allergies and sensitivities, certain foods are not served on board. Here is a list of items that we do not allow in the Flight Kitchen and will not be brought on board by Air North employees:

Nuts, including:

• Peanuts, walnuts, cashews, almonds, Brazil nuts, chestnuts, hazelnuts (filberts), macadamia nuts, pecans, pine nuts, hickory nuts, shea nuts, and pistachios
• Peanut butter, Nutella
• Peanut oil

Shellfish, including:

• Crustaceans (such as: crab, lobster, crayfish, shrimp and prawns)
• Mollusks (such as: squid, snails, octopus, clams, oysters and scallops)
• Fish oil, oyster sauce, fish sauce

Our Whitehorse-based Flight Kitchen does not cook or prepare products that contain peanuts or tree nuts (e.g., cashews and walnuts). However, we are not able to control any food items brought aboard by other travellers, so please advise a flight attendant if you have any allergies.

We invite you to sit back, relax, and enjoy the journey. While our aircraft are not equipped with seatback inflight entertainment systems, we do offer an inflight magazine, The Yukon Magazine. We also encourage you to bring your favourite books, movies, or music to enjoy during your flight.

For seat maps of our aircraft, please see our fleet facts page here on our website.

Our aircraft are configured in a single class, which we call Yukoner economy, with a roomy 32 inch average seat pitch. More important is the unique experience and products you'll enjoy on board our flights, as well as the authentic Yukon hospitality for which we're renowned.

If you wish to sit in an emergency exit row to take advantage of the greater legroom, you can pre-select emergency exit row seats when booking online or via our call centre at 1.800.661.0407 (toll-free in North America) or 867.668.2228.

You may also request one of these seats, if one is available, at the check-in counter when you arrive for your flight.

Restrictions apply to emergency exit row seats. Before booking, please review these requirements on our Fare Classes page.

Exit row seating may be reassigned due to an aircraft change or other operational requirements. If this should happen, please email customerservice@flyairnorth.com with your name, reservation code and flight numbers so we can process a refund.

Seat selection fees are generally non-refundable. If you cancel your itinerary more than two (2) hours before your scheduled departure, or if Air North is unable to honour your selected seat due to an operational change, such as an aircraft change or schedule disruption, you may be eligible for a refund of the seat selection fee.

Seat selection pricing varies by fare type. Travellers who check in online, beginning 24 hours before departure, can choose from available seats at no additional charge.

If you change your flight, you will need to rebook your seats for your updated itinerary. Our Reservations team is happy to assist you with seat changes or selection.

Please note:

• Seat selection fees apply prior to check-in and vary depending on the fare purchased and the seat chosen.
• Seat selection is complimentary during online check-in, which opens 24 hours before departure, or when selecting a seat at the check-in counter.

You can select your seat at the time of booking for a fee. Alternatively, you can choose your seat during online check-in, which opens 24 hours before departure, by entering your booking confirmation along with your first and last name.

If you're travelling on Northbound scheduled service, seats are not pre-assigned. Once on board, you may choose your seat freely.

If you do not select a seat in advance, one will be automatically assigned during check-in. Please note that automatic assignments may not allow you to sit with your travel partner or in your preferred location.

Find complete details about our sports equipment policies here on our Baggage page.

• All shipments must be clean and clear of blood and packaged in such ways as no spillage or seepage will occur.
• Outer cartons should be wax treated, and the inner carton must be leak proof.
• Each container should be of a size and weight that is convenient for handling.
• Boxes must be able to withstand two (2) or more similar containers being stacked on top without crushing.
• "THIS SIDE UP" and "PERISHABLE" must be marked on at least two (2) sides of the box and the consignee's complete name, address, and contact information must also be marked on the box.

Antlers, horns, skulls, and hides must be shipped as cargo and are subject to standard cargo rates (dimensional weight charges may apply).

To ensure safe and compliant transport, the following requirements apply:

• All required wildlife export permits must be obtained (see Export Permits section above)
• A Yukon Export Permit must be included with the shipment
• Shipments must include the consignee’s full name, address, and contact phone number
• Items must be completely free of raw meat, blood, or noticeable odour
• Items must be securely padded to prevent punctures or damage to the container or other baggage
• Items must be packed in a leak-proof, hard-shell container

Standard cargo fees apply.

Export Permits
If you are shipping wildlife products out of the Yukon, a permit may be required. Please refer to the Government of Yukon’s website for full details on when a permit is required and how to apply.

For items originally harvested in British Columbia and shipped back to British Columbia via the Yukon, a copy of the Hunter’s Licence and Permit is required for transport.

For international shipments, additional CITES permits are required for species classified as endangered, including grizzly bears, black bears, polar bears, otters, lynx, and wolves. More information on CITES requirements is available through the Government of Yukon.

Shipping Animal and Fish Products

All shipments must be clean, free of blood, and packaged to prevent leakage or spillage during transport.

• Outer cartons must be wax-treated, and inner packaging must be leak-proof
• Containers must be appropriately sized and weighted for safe handling
• Packaging must be strong enough to support stacking of at least two similar containers
• Boxes must be clearly marked on at least two sides with “THIS SIDE UP” and “PERISHABLE”
• The consignee’s full name, address, and contact information must be clearly displayed on the package

All seafood shipments must be properly packaged to ensure safe transport and compliance with handling requirements.

Packaging Regulations

We’ve developed these requirements to help ensure your shipment arrives safely and in the condition you expect. While our team takes great care in handling all cargo, perishable goods must be packaged to withstand air transport conditions, including:

• Up to 48 hours of domestic transit time (if connecting to another carrier within Canada)
• Up to 12 physical handling points
• Pressure of up to 60 lbs. per square foot
• Movement across various surfaces, including sliding during handling
• A drop of up to 12 inches onto a hard surface
• Exposure to rain for up to 30 seconds

Please note that Styrofoam outer packaging is not accepted.

Fresh Seafood

Fresh seafood shipments must follow the general perishable packaging guidelines above, as well as the following requirements:

• Placed inside a polyethylene bag at least 4 mm thick (or two 2 mm bags), securely sealed to prevent leakage
• Packed in a multi-walled, wax-impregnated fibreboard container with leak-proof corners, or a leak-proof plastic or fibreglass container (not exceeding manufacturer capacity)
• Absorbent material must be placed between the inner bag and outer container
• Outer container must be secured with at least two bands or reinforced tape around the width of the box

Live Seafood

Live seafood must meet both the general perishable and fresh seafood packaging requirements above, as well as the following:

• If using self-oxygenating containers, a signed statement on company letterhead confirming no leakage is required
• Containers must be clearly marked “LIVE ANIMALS” or “LIVE SEAFOOD”, and “DO NOT TIP” / “DO NOT TURN OVER”

Shipping Animal and Fish Products

All shipments must be clean, free of blood, and packaged to prevent leakage or spillage during transport.

• Outer cartons must be wax-treated, and inner packaging must be leak-proof
• Containers must be appropriately sized and suitable for safe handling
• Packaging must withstand stacking of at least two similar containers
• Boxes must be clearly marked on at least two sides with “THIS SIDE UP” and “PERISHABLE”
• The consignee’s full name, address, and contact information must be clearly visible on the package

Yes. One (1) child under two (2) years of age may travel free of charge as long as they are accompanied by one fare-paying adult (16 years of age or older), and are seated on the adult's lap for the duration of the flight. Please note that under Transport Canada regulations, one (1) adult may not be responsible for more than one (1) infant, and the infant must be more than seven (7) days old.

Yes, please ensure you bring any medication you may require in your carry-on, and not your checked bags. Crew are not permitted to administer any type of medication. For additional information about medication and medical items on board aircraft, visit the CATSA website here.

If you're travelling with an infant, your infant is entitled to two (2) pieces of infant equipment which is defined as a car seat, stroller or a playpen. This is in addition to the baggage allowance of the adult traveller. Please ensure that the infant's checked baggage items fit within our baggage limits for the aircraft and route.

For safety reasons, bear spray and bear bangers are generally prohibited on all Air North flights.

Exception: They are permitted only on flights destined for Old Crow, Yukon, including:

• Whitehorse → Old Crow
• Dawson City → Old Crow
• Inuvik → Old Crow

If you require specific seating arrangements, we will do our best to accommodate your needs. Please contact our Reservations team at the time of booking so we can work with you to determine the most appropriate seating for your comfort and safety.

Identification is not required by law, but is recommended. Birth certificate or birth registry are ideal, and photocopies are permitted.

We are pleased to welcome travellers who require special assistance on board our flights. To help us best accommodate your needs, please advise us of any special requirements prior to your travel date. Our Meet and Assist service can provide support with:

• Boarding and disembarking the aircraft
• Assistance upon arrival, including help through the check-in process

We carry the following mobility aids at no additional charge:

• Wheelchairs
• Walkers, canes, crutches, and braces
• Communication devices
• Prostheses or other medical devices

Please note that some battery-powered wheelchairs or mobility scooters may not be accommodated on all aircraft types. Our Reservations team will be happy to provide further details and confirm eligibility at the time of booking.

Yes, however, the infant must be seated in a seat certified for motor vehicle or aircraft use or the adult must hold the infant during taxi, takeoff, landing, at any time the fasten seatbelt sign is illuminated, and when instructed to do so by the flight crew. The car seat must be approved by Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1.

Recreational cannabis: A legal amount of recreational cannabis is permitted (30g or less). Cannabis oil is subject to the liquid restrictions — 100 ml (3.4 oz.) or smaller container permitted in carry-on. If an amount greater than the legal limit is presented at a pre-board screening checkpoint or discovered during screening, protocol requires us to notify the police.

Cannabis for medical purposes: If the amount of cannabis you are carrying appears to be more than the legal limit for recreational possession, be prepared to show medical documentation. Your documentation and the amount of cannabis you carry must be in accordance with the Access to Cannabis for Medical Purposes Regulations. For more information visit Health Canada's Guide to Understanding the Regulations.

Yes, depending on their age.

Children under five (5) years of age may not travel alone and must be accompanied by a person aged 16 years or older travelling in the same cabin.

Children aged five (5) to eleven (11) years may travel without a parent or guardian when enrolled in our Unaccompanied Minor (UM) service. This service helps ensure your child is cared for throughout their journey.

Young travellers aged twelve (12) to seventeen (17) years may travel independently or use the Unaccompanied Minor service at the request of a parent or responsible adult. If the service is requested, all Unaccompanied Minor policies and restrictions will apply.

The Unaccompanied Minor service is available on non-stop and direct Air North flights (a direct flight may include a stop but does not require a change of aircraft). The service is not available for children under 12 travelling on itineraries that include flights operated by one of our interline or codeshare partners.

Please note that Unaccompanied Minors are not permitted to travel with a pet, either in the cabin or as checked baggage.

In both checked and carry-on bags, we follow the rules and guidelines provided by the Canadian Air Transport Security Authority (CATSA). If you're unsure if an item can go in your carry-on or checked baggage, visit www.catsa-acsta.gc.ca.

If you are travelling as part of a larger group, we recommend selecting and purchasing seats in advance to ensure you can be seated together. While we do our best to accommodate groups at check-in, seating availability may be limited due to other travellers who have already selected their seats.

Expectant mothers are welcome to travel on Air North flights up to the end of the 36th week of pregnancy without medical documentation.

If travel occurs after the 36th week of pregnancy, a medical certificate is required from your physician confirming the number of weeks pregnant and that you are fit to travel. The original certificate must be presented at check-in and include the physician's signature and the date of signing.

If your outbound flight takes place before the 36th week but your return flight occurs after the 36th week, a doctor-endorsed medical certificate will be required for the return journey.

If you're travelling with someone under the age of 14, you are eligible for complimentary seating. After making your reservation, contact our Reservations team with your booking information to pre-assign your seats.

As required by the Government of Canada, Air North must verify the identity of all passengers 18 years of age or older, including anyone who appears to be 18 or older. You will need to present valid identification at check-in and again before boarding.

Before heading to the airport, please ensure that:

• Your ID is not expired, and,
• The spelling of your name matches your booking.

If your name is misspelt on your booking, contact us immediately, as we may be required to refuse boarding otherwise. For details on acceptable forms of identification and requirements for travellers of other ages, please visit our ID & Travel Documents page.

We understand that there are difficult times when you need to reach your destination quickly, and last-minute travel can be stressful and costly. To help, we offer Compassionate and Bereavement fares for those travelling due to the death or imminent death of a family member. Learn more here.

These fares are available through our Reservations team at 1.800.661.0407 ext. 1.

When booking online, you can include up to nine (9) travellers on a single itinerary.

For bookings of more than nine travellers, or for group travel of any size, please visit our Group Travel page and complete the booking request form. A member of our Group Sales team will contact you to assist with your reservation, and you may be eligible for group-related benefits too!

If a flight is full, you may purchase a waitlisted ticket. Please note that waitlist information is not published publicly.

If the flight you want appears unavailable, contact our call centre and our team can add you to the waitlist in case of a cancellation. Please note that standby travel is not offered.

We accept most major credit cards (Visa, Mastercard, American Express) as well as Visa and Mastercard debit cards. Cash is no longer accepted.

You can pay at the time of booking using a credit or debit card. We also offer a delayed payment option, allowing you to complete payment within 24 hours either online or through our call centre. Please note: for sale fares, payment must be completed before the sale ends.

Accepted Payment Methods By Airport:

• Whitehorse (YXY): Credit & Debit
• Vancouver (YVR): Credit & Debit
• Calgary (YYC): Credit & Debit
• Edmonton (YEG): Credit & Debit
• Kelowna (YLW): Credit & Debit
• Victoria (YYJ): Credit Only
• Yellowknife (YZF): Credit Only
• Toronto (YYZ): Credit Only
• Ottawa (YOW): Credit Only
• Dawson (YDA): Credit & Debit
• Old Crow (YOC): Credit & Debit
• Inuvik (YEV): Credit & Debit

If you've booked your ticket under your customer account, your itinerary credit will go back onto your account and you can use the credit both online and through our call centre. If you've booked your ticket without using a customer account, the itinerary credit is issued to the itinerary number and to use this credit you will have to call in to our Reservations team with the itinerary number.

If you cancel your ticket within 24 hours of purchase, you will receive a full refund.

Cancellations made after 24 hours are subject to a cancellation fee, and the remaining value will be issued as an itinerary credit or a credit to your customer account, depending on the fare purchased.

Flights may be cancelled up to two (2) hours prior to departure. Cancellations made after this time will be treated as a no-show and will be a loss of funds.

If you do not cancel your ticket in advance and fail to show for your flight, it will be a loss of funds.

You may download the most recent Lowest Fare Tax Letter, for use with the Northern Travel Allowance, here:

• 2025 Lowest Fare Tax Letter (PDF)
• 2024 Lowest Fare Tax Letter (PDF)
• 2023 Lowest Fare Tax Letter (PDF)
• 2022 Lowest Fare Tax Letter (PDF)
• 2021 Lowest Fare Tax Letter (PDF)