Travelling With A Service Dog
Trained Service Dogs
We welcome trained service dogs that assist travellers with disabilities and are committed to making the approval process as smooth as possible.
A trained service dog is a dog that has been individually trained by a professional organization or qualified individual to perform specific tasks that support a person with a disability.
Approved service dogs may travel free of charge; however, approval from Air North is required before travel.
To allow sufficient time for review, we ask that requests be submitted at least 14 days before departure whenever possible. In urgent situations, we may be able to review requests submitted up to 48 hours before travel.
To begin the process, please complete the required Service Animal form here and submit it to: serviceanimals@flyairnorth.com
If your request is being submitted within 48 hours of departure, please also contact our Reservations team at 1.800.661.0407 (toll-free in North America) (867) 668.2228
This helps ensure we are aware of your request and can begin reviewing it as quickly as possible. Please note that requests submitted with less than 48 hours’ notice may not be approved in time for travel, even if all required documentation is provided.
Once your service dog has been approved, we’ll provide documentation that you should keep with you throughout your journey.
Application Requirements
To protect your privacy, please do not include personal medical information or details about the nature of your disability. The purpose of the application process is solely to assess the service dog’s qualifications and training.
For approval, the service dog must;
- Be individually trained by a professional service animal, organization or qualified individual,
- Have documentation confirming its training and qualifications,
- Be in good health and up to date on vaccinations,
- Remain properly harnessed and under the traveller’s control at all times.
Please note that registry information alone is not sufficient proof of training. If the information provided does not contain enough detail, additional documentation may be requested.
For the safety and comfort of all travellers, Air North will assign seating that provides adequate space for both the traveller and service dog while ensuring emergency exits and crew duties remain unobstructed.
If the service dog is too large to fit beneath the seat in front of you, it may remain on the floor at your feet.
If Your Request Is Not Approved
If a service dog application is not approved, the animal may still be eligible to travel through our Pets On Jets program, subject to availability and applicable fees.
Space for pets travelling in the cabin, as checked baggage, or as cargo is limited and must be arranged in advance. Please refer to the Pets On Jets page for information about eligibility, kennel requirements, and booking procedures.
Important Information
- Emotional support animals are not accepted as trained service dogs.
- Air North may contact the training organization or qualified trainer to verify the information provided in the application.
- Additional documentation may be requested if further clarification is required.
If you have questions about travelling with a trained service dog, our team is always happy to help.
Additional Seating Requirements
If you require additional seating to accommodate a disability, you will only be charged for one seat, regardless of the number of seats required.
If you have questions about travelling with an attendant or would like to discuss your travel needs, our team is always happy to help.