Accessibility Plan & Feedback Process

At Air North, Yukon’s Airline we believe that every person deserves to be treated with dignity, respect, and care. We are committed to improving the accessibility of our services, operations, policies, and communications so that all travellers and employees can move through their journey with confidence and ease.

Our Accessibility Plan

Accessibility is an ongoing journey for us. Our plan helps guide how we identify, remove, and prevent barriers across our organization, and we regularly share progress updates as part of that commitment.

You can review our latest and past Accessibility Plan progress reports here:

We Welcome Your Feedback

Your experiences matter to us. We welcome feedback from travellers, employees, shareholders, and anyone who has ideas, concerns, or suggestions about how we can improve accessibility and remove barriers.

You can share your feedback in the way that is most convenient for you, by contacting us directly using the details below, or by completing our online form here.

How to Get in Touch

Our Accessibility team, led by our Chief Operating Officer, is responsible for receiving and reviewing all accessibility-related feedback on behalf of Air North.

You can contact us:

By email: accessibility@flyairnorth.com

By phone:
1.800.661.0407 ext. 1 (toll-free in North America)
or 867.668.2228 ext. 1

By mail:
Accessibility Team, Attention: Chief Operating Officer
Air North, Yukon’s Airline
150 Condor Road
Whitehorse, Yukon
Y1A 0M7

If you contact us by email, mail, or phone message, we will respond using the same method of communication wherever possible.

You are welcome to provide feedback anonymously if you prefer. If you choose to remain anonymous, please do not include your name or any identifying details. For mailed feedback, please avoid including a return address if you do not wish to be identified.

We want all Yukoners and all Canadians to take part fully in society. This form is intended for customers and employees to provide feedback relating to Air North’s accessibility as a whole, inclusive of our Plan and Feedback Process.

Employees may complete this form and are additionally encouraged to reach out to Human Resources directly.

Do you self-identify as a person with a disability?

Yes
No
Prefer not to answer

What would you like to do? (select all that apply)

Submit feedback or a complaint
Request alternate formats of Air North's Accessibility Plan or Feedback process
Request a copy of Air North's annual Accessibility Report

Which category best describes your feedback?

Please provide your feedback in the space below

Do you want us to contact you about your feedback?

Yes
No

like self-identify do?

Contact Details - Optional (Your feedback will be considered anonymous if you do not provide your email address and you will not receive an acknowledgement from Air North. An email address is required when requesting an alternate format of the Accessibility Plan or the Feedback Process).

Name

First

Last

Email

Alternative Formats

We are happy to provide this plan and a description of our feedback process in alternative formats upon request, including:

Print
Large print
Braille
Audio format
Electronic formats compatible with assistive technology

To request an alternative format, please contact us at accessibility@flyairnorth.com.

Feedback Process

All accessibility feedback is reviewed under the oversight of our Chief Operating Officer. Once received, feedback is assessed and shared with the appropriate teams for follow-up, with clear actions and timelines where applicable.

We document all feedback, including when and how it was received, any contact information provided, the departments involved, and the actions taken in response. Where appropriate, we may follow up with the individual who submitted the feedback to share updates or outcomes.

Feedback is also reviewed regularly to identify trends and opportunities for improvement. These insights help guide ongoing updates to our Accessibility Plan and future progress reports.