Special Travel Requirements and Passenger Assistance
Travelling with an infant
We’re delighted to welcome infants on-board our flights. To ensure an easy flight for yourself and your infant, we encourage you to familiarize yourself with some of the details below. If you have any questions about anything that is not covered here, please don’t hesitate to contact our reservations team at 1.800.661.0407 ext. 1 or (867) 668.2228 ext. 1.
- Does my infant travel for free?
One child under two years of age may travel free of charge as long as they are accompanied by one fare-paying adult (18 years of age or older), and are seated on the adult’s lap for the duration of the flight. Please note that under Transport Canada regulations, one adult may not be responsible for more than one infant.
- What are the safety procedures for travelling with an infant?
The adult must hold the infant during taxi, takeoff, landing, at any time that the fasten seatbelt sign is illuminated, and when instructed to do so by the flight crew.
- May I purchase a seat for my infant?
Absolutely. However, the infant must be seated in a seat certified for motor vehicle or aircraft use or the adult must hold the infant during taxi, takeoff, landing, at any time the fasten seatbelt sign is illuminated, and when instructed to do so by the flight crew. For information about what to look for in approved seats, please visit this Transport Canada FAQ item. The car seat must be approved by Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1.
- Does my infant need to travel with identification?
Identification is required for infants, in the form of a birth certificate or birth registry.
- Do I receive extra baggage allowance when travelling with an infant?
Your infant is entitled to two pieces of infant equipment which is defined as a car seat, stroller or a playpen. This is in addition to the baggage allowance of the adult passenger. Please ensure that the infant's checked baggage items fit within our baggage limits for the aircraft and route.
- Are the on-board facilities infant or child-friendly?
Our Boeing 737 jets (with the exception of our Boeing 737-200 Combi) are equipped with baby change tables–however, our Hawker Siddeley 748 turboprops are not. Also please note that we do not carry any infant care products on-board, and as such advise all parents to carry on all toiletries or care products they may require.
Unaccompanied Minors (UMs)
We welcome unaccompanied minors as passengers on-board all of our scheduled flights. An unaccompanied minor (UM) is a child travelling without the supervision of a parent or guardian, and who is between the age of five and 11 (inclusive). Children under the age of five, or over the age of 12, may not fly as unaccompanied minors.
- How do I make a reservation for an unaccompanied minor?
Please contact our reservations team at 1.800.661.0407 ext. 1, or (867) 668.2228 ext. 1. It is not possible to book unaccompanied minors online due to the amount of information we need to collect.
- What are the age restrictions for unaccompanied minors?
They must be between the age of five and 11 (inclusive).
- My child is over the age of 12. Is that too old to be an unaccompanied minor?
Young travellers who are 12 years of age or older may not travel as unaccompanied minors, and must travel on an adult ticket. If requested, they may be met and assisted by our gate agents.
- Are there additional fees for unaccompanied minors?
Unaccompanied minors must pay the applicable adult fare at the time of booking. No additional fees are collected with the possible exception of excess baggage or seat selection fees.
- What inflight service will be provided?
Although it varies by route and duration of flight, our passengers are offered non-alcoholic beverages and a light snack or light meal. We are able to accommodate some special dietary needs, but require advance notice and must be informed at the time of booking. It may be advisable to pack a special snack for the child to enjoy.
- How much time will be required for check-in?
In order to ensure that all information is correctly filled out, it’s important that the unaccompanied minor is checked in at least 90 minutes prior to departure. Please note that the parent or guardian will be required to remain until up to 15 minutes after the flight has departed before leaving the airport. Upon arrival, the child will be brought to the Air North arrivals area to meet the guardian who is picking up the child.
- What information will be required when checking in? Will a release form be required?
The guardian at the point of departure will be required to fill out forms requiring information including the name, telephone number, and address of the guardians at the point of departure and arrival. The guardian picking up the child must show identification which matches this information in order to prove that they are the designated guardian.
- What identification will parents or guardians require?
Valid government-issued photo identification both at the time of check-in and when picking up the unaccompanied minor.
- My child is travelling as an unaccompanied minor, but will need to connect from Air North to another carrier. What are your procedures for connecting flights?
All unaccompanied minors connecting to another airline must be met at the gate by a designated family member or friend at the arrival city of Air North’s flight. The designated guardian will be required to meet an Air North agent and provide photo identification. They will then be escorted through security by an Air North agent to the arrival gate. The unaccompanied minor will be escorted from the aircraft to the gate by a flight attendant, at which point the guardian will assume responsibility for ensuring the unaccompanied minor picks up baggage and checks in as necessary for their next flight.
- What are Air North’s responsibilities regarding unaccompanied minors?
Our role is to ensure the unaccompanied minor safely boards, flies, and disembarks from the aircraft. A parent or guardian will be responsible for escorting the unaccompanied minor to the gate and remaining with the child until the child is escorted on-board the aircraft by Air North personnel. A parent or guardian will be responsible for picking up the child once the aircraft arrives, with Air North personnel escorting the child from the aircraft.
Travel tips for the parents or guardians of unaccompanied minors:
We want to ensure that all of our passengers have a safe and fun travel experience. We do recommend providing some type of entertainment, whether in the form of reading material or portable device such as an iPod or iPad. If you do provide the unaccompanied minor with a device, please ensure that any Wi-Fi or other wireless transmitting functions are deactivated, and that the device is in airplane mode prior to the flight.
Although we will provide in-flight service including a complimentary soft drink and light snack or light meal (based upon the route), it may be worthwhile to pack a special meal or snack for them to enjoy.
At the gate, unaccompanied minors will be boarded ahead of other passengers and, upon arrival, will be last off the flight in order to ensure that our team can assist them and ensure that they have all of their belongings.
Passengers requiring special assistance
We’re pleased to welcome anyone who requires special assistance on-board our flights. Please let us know of any special requirements that you have prior to your travel date so that we may be best prepared to accommodate your needs.
We are able to offer assistance with boarding and disembarking the aircraft, as well as on arrival to assist with the check-in process.
We will carry the following mobility aids without charge:
- Walkers, canes, crutches and braces
- Communication devices
- Prosthesis or medial device
Please note that we may not be able to accommodate some battery-powered wheelchairs or scooters on all aircraft. Our reservations agents will be able to provide you with more information at the time of booking.
Expectant mothers are welcome on all Air North flights up to the end of their 36th week of pregnancy. If over the 36th week of pregnancy, a medical certificate is required from the passenger's doctor stating the number of weeks and that the passenger is fit for travel. An original certificate must be presented at time of check-in and have the signature of the physician and date of signing.
If date of departure is prior to the 36th week period and the return flight is after the 36th week a doctor endorsed medical certificate will be required for return travel.
Medications On Board
We remind passengers that they should ensure they bring any medication they may require with them, and that our staff are not permitted to administer any type of medication. For additional information about medication and medical items on-board aircraft, we strongly recommend reviewing the Canadian Air Transport Security Authority’s webpage regarding this subject.
Oxygen Apparatus On Board
Medical Oxygen Cylinders
Oxygen, refrigerated liquid is forbidden for air transport at all times. Oxygen, compressed may be transported by air if in compliance with the packaging, marking, documentation and handling requirements specified in the TDGRs and the ICAO TIs.
However, the air operator may transport Oxygen, compressed for medical use by a passenger under specified exemptions:
- In Canada and on board Canadian registered aircraft outside Canada, under section 1.27 of the TDGRs.
- Internationally and domestically, small cylinders of Oxygen, compressed required for medical use are exempt from the TDGRs and ICAO TIs with the prior approval of the air operator. Each cylinder must not exceed 5 kg gross mass.
- Additional medical oxygen cylinders, required by the passenger at their destination or for the return flight, should be transported as checked baggage in the cargo area only and in accordance with the restrictions and limitations of the TDGRs.
- Regulators on oxygen cylinders are not to be changed on board the aircraft. Hence each cylinder will require its own regulator.
Passengers requiring the use of medical oxygen cylinders should be requested to provide documentation signed by a licensed physician or other licensed health professional such as a respiratory therapist that indicates the maximum flow rate, maximum quantity of oxygen per hour and the maximum quantity of oxygen required for the flight(s).
Portable Oxygen Concentrators
A portable oxygen concentrator (or POC) is a portable device used to provide oxygen therapy to patients at substantially higher oxygen concentrations than the levels of ambient air. It is very similar to a home oxygen concentrator, but is smaller in size and more mobile. The POC makes it easy for patients to travel freely; they are small enough to fit in a car and most of the major concentrators are now FAA approved.
As of January 22 2013, the approved devices are:
- AirSep Freestyle
- AirSep Lifestyle
- AirSep Focus
- AirSep FreeStyle 5
- Delphi Medical Systems RS-00400
- DeVilbiss Healthcare’s iGo
- Inogen One
- Inogen One G2
- Inogen One G3
- Inova Labs LifeChoice
- Inova Labs LifeChoice Activox
- International Biophysics Corporation’s LifeChoice
- Invacare XPO2
- Invacare Solo2
- Oxlife Independence Oxygen Concentrator
- Oxus RS-00400
- Precision Medical EasyPulse
- Respironics EverGo
- Respironics SimplyGo
- SeQual Eclipse
- SeQual SAROS
Further information, as well as the most up-to-date list of oxygen concentrators, may be found on Transport Canada’s website.
Portable Oxygen Concentrator Form
In order to bring a portable oxygen concentrator (POC) on-board the aircraft, there is a form that needs to be filled out by your physician that you will need to present at the time of check-in, as well as to a flight attendant when requested on-board the aircraft. The form is valid for one year from the date of signing by the physician.
Download the portable oxygen concentrator form (PDF).
Special Dietary Requirements
We’re proud to serve complimentary freshly-made light snacks or light meals on most of our scheduled flights, based upon aircraft equipment and duration of the flight. In some instances, our flight kitchen team are able to accommodate some special dietary requirements with our meals. Please let us know at the time of booking (or a minimum of 24-hours prior to departure) if you have any special requirements, and we will do our best to accommodate those needs. Instead of our standard light snack/light meal, we may be able to provide:
Our Whitehorse-based flight kitchen does not cook or prepare products that contain peanuts or tree nuts (e.g., cashews and walnuts). However, we are not able to control any food items brought aboard by other passengers, so please advise a flight attendant if you have any allergies.
Peanut and tree nut allergies
In-flight meals and complimentary snacks do not contain peanuts or peanut products, tree nuts such as almonds, cashews, pistachios or walnuts. We cannot guarantee that all products were produced in nut-free facilities as this is unavoidable with our suppliers.
Air North cannot guarantee a completely allergen-free environment as we cannot prevent other passengers from bringing their own peanut, peanut products or tree nut products onboard and consuming these items in-flight.
Air North carries vials of epinephrine on-board our aircrafts, which are available for use during an emergency by any qualified health professional or by an approved flight attendant who has had training with Epi-Pen injection devices.
Foods not allowed in the Air North flight kitchen or onboard with Air North
Due to passenger sensitivities certain foods are not served onboard. Here is a list of items that we do not allow in the Flight Kitchen and will not be brought on board by Air North Employees:
• Nuts, including:
- Peanuts, Walnuts, Cashews, Almonds, Brazil nuts, Chestnuts, Hazelnuts (Filberts), Macadamia nuts, Pecans, Pine nuts, Hickory nuts, Shea nuts, and Pistachios
- Peanut Butter, Nutella
- Peanut Oil
• Shellfish, including:
- Crustaceans (such as: crab, lobster, crayfish, shrimp and prawns)
- Mollusks (such as: squid, snails, octopus, clams, oysters and scallops)
- Fish Oil, Oyster Sauce, Fish Sauce
Air North will accept a service animal for carriage without charge if the animal is:
- Required by a person for assistance and certified, in writing, as having been trained to assist a person with a disability by a professional service animal institution and,
- The animal must remain properly harnessed and under the passenger's control and will not have to be muzzled. If the animal is too large for the space under a seat, it may remain on the floor area at the passenger's feet.
- Persons with service animals may not occupy seats where the animal impedes or obstructs access to an emergency exit and/or interferes with the crew's ability to take action during an emergency.