Accessibility Plan and Feedback Process

Air North, Yukon’s Airline holds true that all people deserve to be treated with dignity and respect. As part of that, we take our commitment seriously to improve the accessibility of our services, operations, policies, and communications to make life better for our customers and employees.

Our Accessibility Plan

Feedback

We welcome feedback from our passengers, employees, shareholders and anyone who has experience with areas where we can improve our services and remove barriers to accessibility.

You can reach out to our team directly via the contact information below, or fill out our form here.

How to get in touch

This process is important to us, as is hearing from you if you have any comments, experiences, or thoughts that you wish to share that will help us as we work to improve our services and supports for customers and employees with disabilities. You can reach out to our team directly via the contact information below, or fill out our form here.

Our accessibility team, led by our Chief Operating Officer, is responsible for receiving feedback on behalf of Air North. They may be contacted by email, phone, or mail.

  • By email at accessibility@flyairnorth.com
  • By phone at 1.800.661.0407 extension 1 (toll-free in North America) or (867) 668.2228 extension 1 to speak to our reservations or customer service teams
  • By mail
    Accessibility Team, Attention: Chief Operating Officer
    Air North, Yukon's Airline
    150 Condor Road
    Whitehorse, Yukon
    Y1A 0M7

If you get in touch via email or mail, or if you leave a message by phone, we will use the same communication format to acknowledge your message.

You are welcome to provide your feedback, comments or experience anonymously if you wish. If that is the case, please do not provide your name or any other identifying information. If you are contacting us by mail, do not include a return mailing address on the envelope.

Air North can provide the following alternative formats of this plan upon request:

  • print
  • large print
  • braille
  • audio format, or
  • an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities.

You can request alternative formats of this plan, and a description of our feedback process by contacting us at accessibility@flyairnorth.com.

Feedback Process

Feedback received by our accessibility team, whether through the mentioned channels or reported by staff based on customer input, will be reviewed under the supervision of our Chief Operating Officer. The team will assess the comments and information, then assign tasks to the relevant departments for follow-up with a specified completion date.

All feedback will be documented, including the date, the means by which it was received, the contact information if provided, the involved departments, and the follow-up actions taken. We will contact the person who originally provided the feedback as necessary (and if desired) to inform them of any actions taken. Additionally, feedback will be reviewed periodically to identify any trends or patterns. The frequency of these reviews will depend on the volume of feedback received. Feedback will be incorporated into future progress reports and updated plans.