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A letter from Joe Sparling about Flight Attendant Union Certification

March 4, 2013

With the recent news that Air North, Yukon's Airline flight attendants are now unionized, there has been some speculation as to what this will mean for Air North - and what it will mean for our stakeholders.

For Air North, the union provides a new framework for our flight attendants to have their voices heard. This was a measure that they as a group voted to undertake and Air North must respect their decision. I see the union's role as one of a facilitator. At the end of the day, any issues must ultimately be resolved between employees and management and I am completely confident that there are no issues that cannot be resolved quickly and amicably.

For our passengers, we will continue to ensure our customer service is world-class. Everyone at Air North, Yukon's Airline is extremely proud of the level of service that we're known for. We have a reputation that is envied in our industry, and every day we hold ourselves to an even higher standard than the day before.

We've accomplished a lot in the nearly 11 years since we launched our Boeing 737 schedule. We have brought down fares in our marketplace by over 25 percent, and we have made it easier and more affordable than ever for people to travel. This past fall we flew our one millionth Boeing 737 passenger - a stunning number for a carrier of our size. And we employ ten times more people now than we did 11 years ago, the vast majority of whom are based in the Yukon.

Every step of the way this has been a group effort, and we've learned a great deal together. Growth and evolution isn't always simple, nor is it always tidy - but in a company like Air North there is always the determination to grow and evolve as a group, not just as individuals.

This is another step in our growth, and it's one we take confidently.

We look forward to having you on board with us in the near future.

Joseph Sparling, President
Air North, Yukon's Airline

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