In response to concerns surrounding the COVID-19 outbreak, Air North, Yukon's Airline is giving passengers greater flexibility to modify their travel plans. Air North will provide a one-time $0 fee waiver of applicable cancellation/change fee for travel on all routes. This goodwill policy applies to bookings made before 4 March 2020 for travel until 30 April 2020. Modifications to itineraries must be made at least 24 hours prior to scheduled departure.
Passengers that would like to make adjustments to their bookings are able to do so by managing their booking online. Given the high call volumes, only passengers scheduled to depart in the next 72 hours are requested to contact the Air North call centre at 1-800-661-0407 extension 1. New bookings are subject to availability based on the original fare class purchased. All refunds will be processed as customer credit and will be valid for future flights with a scheduled departure within one year of the original travel date on the cancelled itinerary. Fare difference to rebook is applicable and no refund will be given if the new fare is lower than the original fare purchased.