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Air North News


March 10, 2020

WHITEHORSE, YT – 10 March 2020 – Today Air North, Yukon's Airline announced they will be offering no penalty changes and cancellations and full refunds for passengers affected by the cancellation of the 2020 Arctic Winter Games.

In light of the recent cancellation of the 2020 Arctic Winter Games, Air North, Yukon’s Airline is allowing affected passengers to change or cancel their travel plans without penalty. Customers who have purchased flights with the intention of travelling for the event will be given the option to cancel their bookings without incurring a cancellation fee. Customers are able to receive a full refund or credit to their Air North account. Credits will be issued in the exact amount of the cancelled itinerary.

Passengers that would like to cancel their booking must do so by contacting the call centre at 1-800-661-0407, extension 1.

The company recognizes the decision to cancel the Games was not taken lightly. “We were deeply saddened to hear the news, but our thoughts are with the athletes, organizers, and volunteers who have been working tirelessly to prepare for the event” says Chief Commercial Officer, Benjamin Ryan. “We fully respect the decision to cancel the event and know that the health and safety of all those involved are of the utmost importance. We are working closely with relevant parties to assist in decommissioning,” continues Ryan.

In the wake of the cancellation of AWG 2020, the following flights have been impacted:

Date Flight Number Route Impact
13 March 2020 2773 Edmonton - Whitehorse Flight added
14 March 2020 515 Whitehorse - Vancouver Departure time changed from 1200 to 1000
14 March 2020 516 Vancouver - Whitehorse Flight added
14 March 2020 512 Ottawa - Whitehorse Flight added
22 March 2020 2733 Whitehorse - Edmonton Flight added
22 March 2020 506 Vancouver - Whitehorse Flight cancelled - affected passengers have been notified
22 March 2020 2662 Whitehorse - Yellowknife - Vancouver - Kelowna Flight now ends in Kelowna; previously terminated in Vancouver
22 March 2020 521 Whitehorse - Ottawa Flight added

Media inquiries:

Debra Ryan
Manager, Strategic Planning and Alliances
cell 867-335-1220

About Air North, Yukon’s Airline
Founded in 1977, Air North, Yukon's Airline has proudly provided affordable, reliable air services to Yukoners for over 40 years. The privately held company's largest two shareholders are its founder, Joseph Sparling and the Vuntut Gwitchin First Nation, and the Company also has over 2,000 local individual shareholders based in the Yukon. The airline serves 13 Canadian destinations including Whitehorse, Dawson City, Old Crow, Inuvik, Mayo, Watson Lake, Vancouver, Kelowna, Victoria, Edmonton, Calgary, Yellowknife, and Ottawa. Its fleet is comprised of five Boeing 737 jets, and five turboprop aircraft including three ATR-42s and two Hawker-Siddeley 748s. Named Best Leisure and Specialty Airline, North America 2019 by TripAdvisor’s Traveler's Choice Awards, the company prides itself on providing genuine Yukon hospitality from the moment passengers step onboard. Passengers experience fresh fare prepared daily by the Whitehorse flight kitchen, locally-roasted Midnight Sun Coffee Roasters coffee, and Yukon Brewing beer. Air North, Yukon's Airline is one of the few remaining North American carriers that does not charge fees for checked baggage. Passengers enjoy two complimentary checked bags (up to 100lbs with no one item exceeding 50lbs) on its 737 jets, and two complimentary checked bags (up to 44lbs combined) on its turboprops. For more information, including flight schedules and fares visit flyairnorth.com or call your travel agent.

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