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AIR NORTH, YUKON'S AIRLINE WAIVES CHANGE FEES AMONGST COVID-19 OUTBREAK


March 10, 2020

WHITEHORSE, YT – 10 March 2020 – Today Air North, Yukon's Airline announced they will be waiving change fees for travel booked between 10 March and 5 April 2020.

Given the concerns around the novel COVID-19, Air North, Yukon’s Airline is allowing passengers to shift their travel plans without incurring a change fee. This goodwill policy will provide a one-time waive of change fees for travel on all routes, for bookings made between 10 March and 5 April 2020, for travel between 20 March and 15 December 2020. Modifications to itineraries must be made at least 10 days before scheduled travel date.

If passengers would like to make adjustments to their bookings, they must do so by contacting the Air North call centre at 1-800-661-0407 extension 1. New bookings are subject to availability based on the original fare class purchased. No refund will be given if the new fare is lower than the original fare purchased.

The company aims to take a proactive approach to managing the effects of the spread of the virus. “Safety is always our number one priority,” says Chief Commercial Officer, Benjamin Ryan. “For the protection of both our passengers and our employees, we are keeping a very close eye on the situation through regular updates from several relevant governing bodies,” continues Ryan.

The Air North Safety Department is in close communication with all of the airports the company operates out of in order to stay up to date on the steps being taken to ensure passengers’ safety and well-being. The Department sends out regular company-wide memos to disseminate the information provided by the airports. The Public Health Agency of Canada (PHAC) and Travel Canada are monitored on a daily basis for updates regarding general and travel-related advisories.

Air North also has HEPA filters installed on all its Boeing 737 jets. As per the International Air Transport Association, HEPA filters are over 99% effective at capturing airborne microbes in the filtered air. The filters are being replaced on an ongoing basis as per recommendations from Boeing.

As of 9 March, the risk of infection from the virus in Yukon—and throughout Canada—remains low. Travellers who are returning from abroad are being asked to monitor their health for fever, cough, and difficulty breathing for 14 days after returning to the country and to notify the public health authority in their province or territory if they notice these symptoms. Air North, Yukon’s Airline encourages passengers to remain updated on the situation:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

Media inquiries:

Debra Ryan
Manager, Strategic Planning and Alliances
ryand@flyairnorth.com
cell 867-335-1220

About Air North, Yukon’s Airline
Founded in 1977, Air North, Yukon's Airline has proudly provided affordable, reliable air services to Yukoners for over 40 years. The privately held company's largest two shareholders are its founder, Joseph Sparling and the Vuntut Gwitchin First Nation, and the Company also has over 2,000 local individual shareholders based in the Yukon. The airline serves 13 Canadian destinations including Whitehorse, Dawson City, Old Crow, Inuvik, Mayo, Watson Lake, Vancouver, Kelowna, Victoria, Edmonton, Calgary, Yellowknife, and Ottawa. Its fleet is comprised of five Boeing 737 jets, and five turboprop aircraft including three ATR-42s and two Hawker-Siddeley 748s. Named Best Leisure and Specialty Airline, North America 2019 by TripAdvisor’s Traveler's Choice Awards, the company prides itself on providing genuine Yukon hospitality from the moment passengers step onboard. Passengers experience fresh fare prepared daily by the Whitehorse flight kitchen, locally-roasted Midnight Sun Coffee Roasters coffee, and Yukon Brewing beer. Air North, Yukon's Airline is one of the few remaining North American carriers that does not charge fees for checked baggage. Passengers enjoy two complimentary checked bags (up to 100lbs with no one item exceeding 50lbs) on its 737 jets, and two complimentary checked bags (up to 44lbs combined) on its turboprops. For more information, including flight schedules and fares visit flyairnorth.com or call your travel agent.

 
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