Baggage Transfer Agreement with Air Canada
Air North, Yukon's Airline and Air Canada have signed an agreement to transfer baggage on same-day domestic flights. If you're flying with Air North to Vancouver, Calgary, Edmonton, Kelowna, Victoria, Yellowknife or Ottawa and then flying on the same day to a Canadian destination, your baggage can be transferred between the airlines for you. The same is true if you're flying into Vancouver, Calgary, Edmonton, Kelowna, Victoria, Yellowknife or Ottawa via Air Canada from within Canada and are connecting to Air North on the same day.
Check-in and connecting between flights
Starting your journey via Air North, Yukon's Airline
- You will need your Air Canada itinerary or boarding passes as proof of travel.
Starting your journey via Air Canada
- You will need your Air North, Yukon's Airline itinerary as proof of travel.
Connecting to your next flight
- You may proceed directly to the gate for your next flight. Please introduce yourself to the agent at the gate at the earliest opportunity in order to make sure your baggage is loaded on the aircraft. The gate agent can issue a boarding pass for you if you do not already have one.
- Connections in Calgary - As there isn't a secure route between all of the gates, you may have to leave the secured area. If you do not already have a boarding pass, go to the Departures level and check in before proceeding through security for your next flight. You will not need to pick up your baggage - your bags will be transferred for you.
Important notes and limitations
- Interline baggage transfer is only possible for same-day domestic departures before midnight between Air North, Yukon's Airline and Air Canada.
- A minimum of 90 minutes between Air North and Air Canada flights is required to ensure that baggage can be transferred.
- Your bags cannot be transferred without proof of travel (itinerary or boarding passes) for both airlines.
- Neither airline can issue boarding passes for the other.
- Dangerous goods or pets cannot be transferred between the airlines.
Baggage fees and allowances
- If your first flight is with Air North, Yukon's Airline, our baggage allowances and fees will apply through to your final domestic destination.
- If your first flight is with Air Canada, their baggage allowances and fees will apply through to your final domestic destination.
We recommend that you check all of your baggage as there is limited space available in the aircraft cabin.
- Carry-on items can be checked for size by using the sizing device located at the check-in counter indicated by the signage shown on the right.
- Carry-on baggage must be stored under the seat in front of you or in the overhead compartment. Please be aware that available space varies from one aircraft type to another.
HS-748 and ATR 42
|Applicable to flights between Whitehorse to:
(One Carry-on bag and One Personal item)
||Combined weight of 10 kg (22 lbs)
||Combined weight of 10 kg (22 lbs)
||Carry-on bag (A) outside dimensions cannot exceed the following:
For example, 9 inches wide by 15 inches high by 21 inches long would be the maximum size allowed.
Personal item (B) outside dimensions cannot exceed the following:
For example, 6 inches wide by 16 inches high by 13 inches long would be the maximum size allowed.
|Combined dimensions cannot exceed the following:
For example, 9 inches wide by 11 inches high by 15 inches long would be the maximum size allowed.
All checked baggage must be presented at our check-in counter.
General Baggage Information
- Each checked bag must have an identification tag.
- Baggage and carry-on articles will be carried within the space and weight limitation of the aircraft.
- All baggage or goods presented for transportation are subject to inspection by our personnel.
- No articles of baggage or goods will be carried when that article is likely to endanger the aircraft, persons or property; are likely to be damaged by air carriage; or if the carriage of that article would violate any applicable law, regulation, or order.
- Maximum dimensions 62 inches or 157 centimeters. (length + width + height)
- Items between 62 inches or 157 centimeters and 80 inches or 203 centimeters will be considered oversize and charged oversize fees.
- Any single item exceeding 80 inches or 203 centimeters (length +width + height) must be shipped as cargo and will not be accepted as checked baggage.
Checked Baggage Allowances
The baggage allowance per passenger per aircraft type is as follows:
Special items may be substituted for an item of checked baggage provided it meets our baggage size and weight guidelines. The following items may be accepted by Air North based upon those guidelines.
Bicyles may be carried for a fee of $50 + applicable taxes.
The bicycle must be placed - with handlebars fixed sideways and pedals removed - in a rigid and/or hard shell container specifically designed for shipping or in a bicycle suitcase (in the case of collapsible bicycles). Tires must be partially deflated.
If packaged differently, the bicycle may be refused for carriage. We're not liable if and to the extent that any damage results from the inherent defect, quality or vice of the baggage
Unloaded firearms may be accepted as checked baggage or cargo. In order to be shipped, they must be in a locked hard-sided case. Bolt-action firearms must have the bolt removed and packed separately. The passenger will be required to sign a firearms declaration form indicating that the firearm is unloaded and acknowledging responsibility under the criminal code for the carriage of a weapon.
Only ammunition in Division 1.4S, as defined in the IATA Dangerous Goods Regulations, weighing less than 5kg (11lbs) per passenger will be accepted for carriage as checked baggage. It must be packed securely, preferably in the original container, or in a container specifically designed for the carriage of small arms ammunition. Ammunition not included in Division 1.4S will not be accepted as checked baggage.
Ammunition weighing more than 5kg (11lbs) must be shipped as cargo. Shippers must comply with the provisions of the dangerous goods regulations. Firearms and ammunition must be packed separately.
Fragile, Perishable and Valuable Items
We assume no liability for fragile, perishable, or valuable items. When transporting any such item, please ensure that you pack it as safely as possible, and provide as much cushioning as necessary to prevent any damage. Due to the possibility of delays, changes in temperature and pressure, and the duration of flights we strongly recommend against transporting perishable items as part of your checked baggage.
Sporting items will be accepted as checked baggage. If in excess of a passenger’s baggage allowance in number or weight, excess baggage or overweight baggage fees will apply. In addition, sporting equipment must fit within the size restrictions based upon the aircraft operating the route.
It may be possible to ship sporting equipment which does not conform to our baggage regulations as cargo. We recommend contacting our Cargo department to confirm if this may be possible with your items.
You may be asked to sign a Limited Liability Release Form at check-in depending upon the sporting equipment you wish to carry, including if our agents deem that the items are improperly packed and may be at risk of damage during transport.
Canoes and Kayaks
Canoes and Kayaks are accepted:
- On a space available basis only and should be pre-registered at time of booking.
- Each Canoe or Kayak counts as one piece of baggage towards the maximum number of checked bags allowed by your fare type.
- Maximum length: 300 cm (116 in)
- Maximum width: 45 cm (18 in)
- Maximum height: 76 cm (29 in)
- Maximum weight: 23 kg (50 lbs)
Canoes and Kayaks exceeding the limits mentioned above must be shipped as cargo, and cargo rates will apply.
- Even if they are checked in separately, Canoes or Kayaks paddles and one Canoe or kayak count as one piece of baggage.
- Oversize and additional piece charges apply to the Canoe or Kayak, but not to the paddles when they are checked with the Canoe or Kayak.
- When packed separately, all additional pieces of canoeing or kayaking equipment (e.g. helmet, life vest, dry top, spray skirt) count as one piece of baggage.
- If your baggage count (canoeing or kayaking equipment + number of bags to be checked) exceeds the maximum number of items allowed by your fare type additional checked baggage charges will apply. These fees will be collected at the airport.
Canoes or Kayaks and paddles must be packaged in a rigid and/or hard shell container specifically designed for shipping.
If otherwise packaged, canoeing or kayaking equipment may be refused for carriage. Air North is not liable if and to the extent that any damage results from the inherent defect, quality or vice of the baggage.
Air North does everything possible to ensure careful baggage handling, but occasionally baggage or contents can be damaged during the processes. If Air North believes baggage may experience damage while in our care due to pre-existing damage or improper packing, the Carrier reserves the right to refuse to accept it for carriage.
In the event that your baggage has been damaged please go directly to a customer service agent. The Air North agent will fill out the required documentation. If it is decided that your baggage can be repaired Air North will reimburse the cost of repair, or we'll arrange for your baggage to be repaired at our cost up to Air North's maximum baggage liability of 1,288SDR (approximately $2,300CAD per person, per incident). If the bag is unrepairable, Air North will compensate for this loss in accordance with its tariff. The passenger has 7 days from the time they received the baggage to submit a claim for damage to the baggage.
Delayed or Lost Baggage
If your baggage is delayed in arriving, please go directly to an Air North agent. The agent will fill out the required documentation.
Most delayed baggage arrives within 24 hours but if you have reached your destination and have not had the baggage returned to you, you are eligible to claim interim expenses. Interim expenses include necessary personal items and items a passenger has brought with them for the purpose of the journey. However, passengers are responsible to limit their loss and Air North requests passengers retain receipts for purchase they intend to claim. Your baggage will be delivered to you as soon as it arrives at no cost.
In rare cases where the bag is not recovered within 21 days, the baggage will be declared lost and Air North will settle the lost baggage claim in accordance with its tariff. In no case will the compensation exceed the actual loss. The passenger has 21 days from the time of the loss to submit a claim.
For domestic and international travel, Air North's maximum is 1,288SDR (approximately $2,300CAD per person, per incident). In no case will the compensation exceed the actual loss. This amount is a combination of:
(a) the loss of the baggage and its contents; and/or
(b) the reasonable interim expenses of the passenger
The carrier will refund any baggage fee paid for the lost item. The Carrier does not provide an option to insure for higher values; passengers wishing to do so should contact an independent insurance agent.
Air North does not permit the carriage in checked luggage of (but not limited to) fragile (when in appropriately packed), valuable, or perishable articles including money, jewelry, cameras, video and electronic equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, dentures, manuscripts, or similar items.
Air North does not compensate for zippers, scruffs, scratches, nicks, dents, missing straps, feet, clips and wheels, exterior tube handles or similar damage attributable to normal wear and tear.
Lost and Found Items
Air North is not responsible for lost or misplaced items. We will, however, do our best to assist you in such an event. If we locate your item, we will keep it at the Air North office at the airport where it was found, for 3 months. If you are trying to locate a lost item, call Air North Lost & Found (867) 668.2228 ext. 778 or toll free in North America 1.800.661.0407 ext. 778.
If your lost item has been found, you will be instructed to call Air North at the local airport to arrange to pick it up or have a courier pick it up at your expense.
The local airport disposes of any items unclaimed after 30 days.