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Checking In

Check-in times and counter locations

Please allow 90 minutes for check-in at the following airports:

Please allow 60 minutes for check-in at the following airports:

  • Dawson City Airport
  • Inuvik Airport
  • Old Crow Airport

Remember that it is always better to be a few minutes early than a few minutes late!

At the airport, have your photo ID ready for the check-in agent. If you've checked in online and are checking baggage, please have your boarding passes printed or available on your mobile device. We can also print them for you, if needed. It's worthwhile to take a moment to make sure you're familiar with our checked and carry-on baggage policies prior to departure. They're available here, and differ based on the aircraft type and route served.

We reserve the right to deny boarding if you check-in less than 30 minutes prior to scheduled departure time.

Check-in Online

Checking in via our website is the fastest way to check in for your flight! Available from 24-hours prior to departure time up to one hour prior on all of our scheduled flights, you'll have access to seat selection and be able to either print out your boarding pass or save it to a mobile device. Once you get to the airport, you'll have the option of dropping off your checked baggage, or going straight through to screening if you only have carry-on.

Click here to check-in online now.

Advance Seat Assignment

Boeing 737

Advance seat assignment is available at the time of purchase up to the departure time for a fee of $15.75–$16.95 per passenger, including tax ($15 + GST/HST). Seat assignment is also available 24 hours prior to departure via online check-in, as well as during check-in at the airport.

Hawker Siddeley 748

As aircraft configuration and the number of seats varies between flights, we're not able to offer advance seat selection on flights served by Hawker Siddeley 748 aircraft.

Identification Policy

Please refer to our Identification & Travel Documents section.

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