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Changes & Cancellations

Changing Your Travel Plans

If you need to change your travel plans or are unable to travel, please contact reservations at (867) 668.2228 ext 1 or North America toll free 1.800.661.0407 ext 1, or the travel agent who made your reservation as soon as possible. Failure to do so may result in cancellation of other bookings on your itinerary or cancellation and re-booking fees.


All reservations are non-refundable. When cancelling a reservation more than 2 hours prior to the scheduled departure time, your purchase is placed in a customer credit file for reuse within 1 year of the date the original ticket was purchased. Once confirmed, all changes may carry a processing fee per segment/leg regardless of notice.

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